Friendly Driving School is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. See also our Terms & Conditions and Code of Conduct.
1. Who We Are
Friendly Driving School provides driving lessons and instructor training throughout Birmingham and surrounding areas. If you have any questions about this Privacy Policy, please contact us on 07773 000669 or at info@friendlydrivingschool.co.uk.
2. Information We Collect
We may collect:
* Your name
* Telephone number
* Email address
* Home address (where required for lesson collection)
* Driving licence information
* Lesson history and progress
* Practical driving test details
* Payment information (excluding full bank card details)
* Messages you send via WhatsApp, email, social media or our website
* Website usage information collected through cookies and analytics
3. How We Use Your Information
We use your information to:
* Book and manage driving lessons
* Contact you about appointments
* Respond to enquiries
* Keep records of your lessons, progress and payments
* Process payments
* Deal with any complaints
* Improve our services
* Comply with legal obligations
We will only use your information where we have a lawful basis to do so. We will never share photos, videos, dash-cam footage or details about you on social media or in marketing without your written consent.
4. Sharing Your Information
We do not sell your personal information.
We may share your information with:
* Driving instructors working for Friendly Driving School
* Payment providers
* Website hosting providers
* Government authorities where required by law
* The DVSA where necessary
All third parties are expected to protect your information appropriately.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.
6. Data Retention
We only keep your personal information for as long as necessary to provide our services, meet legal obligations or resolve disputes.
7. Your Rights
Under UK GDPR, you have the right to:
* Access your personal information
* Correct inaccurate information
* Request deletion of your information where appropriate
* Restrict processing
* Object to certain processing
* Request a copy of your information
* Withdraw consent where consent is the legal basis for processing
To exercise your rights, please contact us.
8. Cookies
Our website may use cookies to improve your browsing experience and help us understand how visitors use the website. You can control or disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Children’s Privacy
Driving lessons are available to learners from the legal driving age. Where learners are under 18, we may communicate with a parent or guardian where appropriate.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this website.
12. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact Friendly Driving School on 07773 000669 or at info@friendlydrivingschool.co.uk.
If you are unhappy with how your information has been handled, you have the right to complain to the UK Information Commissioner’s Office (ICO).
